E-Commerce Representative with Manufacturing Background

Job description / Role
We are closely working with our client, a leading consumer goods packaged manufacturing company to recruit an E-commerce Representative to work together with the Account Manager and support activities within the account.

The E-commerce Representative will be an additional contact for the customer, which will increase the availability to the customer. He / she will be responsible for facilitating communication and processes between the Customer, Operations, Field Sales and Customer Service, by coordinating activities related to projects and improvement opportunities.

These projects and activities include:
•    Management of "contract obligations"
•    Enforcement of Service Policy and agreed exceptions
•    Manage new product launches by validating item set ups, and proper notification of new item numbers to add to Customers price sheets.
•    Assist in movement of Aged inventory
•    Ensure proper flow of price changes including preparation of any customized pricing sheets
•    Coordinate activities related to new opportunities from the preparation and filing of quotes to monitoring production and supply for a period after start of supply, to ensure ramp-up goes according to plan.
•    Coordinate activities related to re-qualification of products by customer.
•    Manage Claims & Complaints for the customer to make sure process was followed and action items executed to customer’s satisfaction.
•    Maintain constant communication with Customer Service to ensure compliance with what was agreed with the customer and to be aware of any issues.
•    Coordinate formal quarterly meeting with customer and systematically review volume performance, service and Quality.
•    Ensure proper recording and maintenance of records in the CRM system related to the activities performed.
•    Work with Supply and Demand Planning teams internally in the company and with the customer to provide forecasting and demand inputs.
•    Coordinate customer visits to the manufacturing facility in the US.

Requirements
Education: Bachelor’s degree required or equivalent through relevant experience.

Prior Work Experience: 3-5 years of sales experience in sales, customer service, project management, or relevant commercial experience.

Skills: Active Listening, Critical Thinking, Service Orientation, Active Learning, Coordination, Judgment and Decision Making.

Abilities: Oral Comprehension, Oral Expression, Speech Clarity, and Written Comprehension

About the Company
About the Adecco Group The Adecco Group, based in Zurich, Switzerland, is the world’s leading provider of workforce solutions. With more than 33,000 FTE employees and around 5,100 branches in 60 countries and territories around the world, the Adecco Group offers a wide variety of services, connecting approximately 700,000 associates with our clients every day. The services offered fall into the broad categories of temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. The Adecco Group is a Fortune Global 500 company.