The Role
Client Static Data Leader with overall ownership of COBAM processes for CIC/CB MENA and Africa, specifically:
* SDM processes - Client Profile Account Creation, Maintenance, Dormancy, Off boarding/Closure and other SDM-related projects and cleanup activities
* FATCA and other related regulatory-driven activities that rely on quality client static data
* Signature Update Process
* FM _ Reg_On Boarding process.
This role aims to drive these functions that enable the business to effectively adhere with global standards, controls and levels of conduct on the management of quality Client Static Data and Off-boarding activities.
Key Roles and Responsibilities
Policies & Procedures:
* Overall ownership of the implementation / adherence to established and approved policies and procedures for all processes managed
* Keep the RM/CCM and Hub well-versed of these approved Policies and Procedures
* Lead in ensuring policies and procedures are well-documented, approved, and kept updated
* Ensure that defined and approved country-specific addendum are in place where applicable
* Highlight and escalate critical exceptions in policies and procedures to Group CSDU and SRM calls
Data Quality Management (DQM):
* Responsible for timely identification and resolution of Data Quality issues, including those regulatory-driven exceptions thru continuous coordination with DMC, COM and Hub team
* Monitor and coordinate Data Clean initiatives performed by the Hub
* Review and ensure actions come out of the Hub's DQM dashboards, Root Cause analysis and Audit Trail
Governance
* Responsible for organising, leading and managing effective SRM calls and keep all relevant stakeholders engaged for their outputs and actions
* Ensure KPI dashboards are regularly published, and these along with process issues are reviewed during SRM calls
* Liaise with country ops teams to highlight issues with the hubs for discussion during the SRM calls
* Conduct Service review calls, prepare the minutes and circulate to all parties
* Report, track and ensure resolution of deviations and/or process gaps
* Conduct regular reviews of the processes, systems and underlying policies and ensure that these are efficient, and are fit for purpose
* Develop and drive continuous process improvement and automation initiatives for the manual processes performed by the HUB
* Oversight of the KCSA's completed by the respective Hubs and/or in-country teams
* Ensure process documentation (process notes) are established, signed off, and kept up-to-date
* Establish and keep up to date a capacity plan and a risk/succession plan
SDM, Off-boarding, & other CSDU Activities
* Responsible for ensuring that all CSDU activities undertaken by the team are discharged in accordance with approved policies & procedures, within agreed SLA and quality standards
* Ensure effective processes are in place in sourcing and maintaining critical & relevant information for clients across all internal systems
* Ensure the information is up to date and fit for purpose in the infrastructure provided through the Client contact management team in the hubs
* Work with the Hub in implementing various CSDU data and project initiatives, including those driven by the CLM team
* Develop a strong working relationship with various stakeholders, such as with Segment heads to address client nuances and special workflows
FATCA & CRS Implementation
* Overall responsible for the implementation of processes required to obtain regulatory driven documentary requirements for FATCA and CRS forms for AME
* Establish, regularly review and monitor MIS and the team's progress on the repapering exercise
* Plan and lead execution of strategies to meet the established regulatory deadlines for 100% of the population
* Establish regular avenues where queries, escalations, and new strategies are discussed with the project team
* Ensure effective regular SRM calls are done so as to resolve any issues, exceptions, and any other that needs to be discussed with CET
Signature Update Process
* Manage the Signature Update process and ensure the team adheres 100% to all agreed timeliness and quality standards.
* Mitigate risks for this critical process by ensuring effective controls are in place and are regularly checked
* Establish regular SRM calls with CET to discuss issues, exceptions, and any other that needs to be discussed
* Liaise with all parties involved in the end to end process and ensure everyone's engagement towards the process.
FM _ Reg_On Boarding Process
* Enhance the client experience by ensuring FM account opening is client centric.
* Mitigate risks for this critical process by ensuring effective controls are in place .
* Implement new policies, processes or systems which relate to the FM AO and Regulatory On boarding process
* Constantly review the process, systems and underlying policies to ensure they are efficient, fit-for-purpose and provide feedback to the appropriate authorities.
* Actively assist countries with conceptualizing, planning and executing remediations in line with group priorities.
Team Management:
* Ensure the team members fully understand and observe the code of conduct and values of SCB
* Ensure the team have clear responsibilities and objectives defined through a robust P3 process and clear JDs
* Engage, manage, coach and motivate team members as required to ensure processes are managed efficiently and effectively
* Support the team in resolving issues between Middle Office Specialists and functions as required
* Manage work distribution and flow of information within the team to ensure all team members are fully engaged
* Administer all system processes relating to the employee life cycle
* Ensure team members complete all mandatory trainings for their role
Qualifications and Skills
* Enhanced CIC experience in client coverage for entire AME
* Adherence to agreed TAT and other service standards
* Enhanced Data quality across internal systems
* Established Accurate and Reliable MIS Reporting
* Deviations, Delays, escalations & Rework are Reported, tracked and resolved
* Service review calls are carried out seamlessly and deliverables are tracked meticulously
* Sourcing and maintenance of critical & relevant information for key client contacts
* Ensure Off-boarding activities are carried out seamlessly
* Approved Procedures are rolled out appropriately and country addendums are defined accurately
* Continuous improvement in processes to bring about better TAT, or better quality output
* Regular team meetings and one-on-ones are held
* All direct reports have undertaken professional development during the year in accordance with the agreed Career Aspirations and Development goals in this performance plan.
* Accomplished regulatory-driven deliverables (such as FATCA related functions) within agreed timelines, and quality standards
How To Apply
You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Closing Dates
The closing date for applications is 6 September 2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Requirements
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About the Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group\\\\'s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.
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