IT Support

The Role
We're looking for an enthusiastic and outgoing person to join our IT Support team in our Dubai office. You will be working with a vast and complex array of technologies for one of best advertisement visual effects and animation studios. The majority of the work will be face-to-face with producers/head of departments and will require some email correspondence with our providers during their business hours. Ideal candidate should have knowledge of the animation and advertisement production process, excellent communication and follow-up skills, understanding of the demands of production, and have a willingness to support production as dictated by their schedules.

Duties and responsibilities include:
•    Provide 1st/2nd level technical support.
•    Assist in the planning and implementation of additions, deletions and major modifications to the supporting local infrastructure.
•    Follow IT procedures as established by the head of Department.
•    Oversee the administration and maintenance of the company's Dubai infrastructure, including workstations, servers, storage, network, tape backups and video equipment.
•    Ensure the reliable and efficient handling of video media and image data to meet the needs of staff and clients through all service areas (transfer, duplication, display, editing, archiving).
•    Maintain video & data capture & transfer systems (Mac, PC or other).
•    Perform maintenance on a broad range of video equipment, including display set-ups and alignment through to cabling and routing, if required.
•    Manage the company's IP telephone and Video Conferencing systems at the local level.
•    You may be required to perform after hours and/or weekend support.
•    Relocation of IT equipment (moving machine/s, monitors etc).
•    Ensure that asset management, licensing, OH&S, and other company policies are being adhered to.
•    Get quotes and manage vendors as required
•    Assist with project tasks.
•    Generate and maintain both internal and end user documentation, as required.
•    Take calls from Clients when issues arise and respond appropriately;
•    Strong knowledge of and experience with Avid Media Composer, Final Cut, Flame, Flare, Maya, Adobe and Resolve is a must.
•    Escalate issues to vendors if required;

Requirements
•    Must have strong relevant technical skills and experience
•    Previous experience in either a senior support role or mid-level system engineering role
•    Must have strong communication skills
•    Strong troubleshooting skills
•    Linux, Windows and OSX Operating System management
•    Networking and connectivity skills, Routers, Fibre Channel and 10gb
•    SAN environment management experience is a must
•    Scripting in Python and Shell
•    Extensive knowledge of Python, broad experience with other programming languages such as C/C++, C#, Javascript or HTML and libraries such as Qt is a plus.
•    Experience with Puppet a plus.
•    MAC/PC maintenance and software installation
•    Installation and upgrading of MAC/PC hardware
•    Film/VFX/Advertisement Industry experience, a must

Additional Skills and Attributes:
•    Ability to travel and Relocate to UAE
•    Exhibit a passion for learning new skills, techniques and technologies.
•    Have a positive, can-do attitude.
•    Good verbal and written communication skills.
•    Effectively communicate with people with varying levels of technical knowledge.
•    Be able to work autonomously and as part of a larger team
•    A keen focus on attention to detail and customer service.
•    Ability to work remotely with multiple technical departments
•    Able to adapt to a fast-paced, high-pressure environment with fluid requirements and deadlines.
•    Exhibit a strong interest in technology and the entertainment industry.
•    Ability to work under pressure.
•    Good organisational skills.
•    Good analytical and problem solving skills.
•    Ability to “think on your feet” to come up with creative ideas and solutions to technical problems.

About the Company
Essel Group Middle East (EGME) is the extension of the Essel Group into new territory. A multi-national business headquartered in Dubai, Essel Group ME oversees the business interests of the Essel Group in the Middle East and Africa. The primary focus of the group is the mining of minerals, exploration of oils and hydrocarbons and the acquisition of natural resource assets.

With assets and operations in Kenya, Liberia, Chad, Ghana, Eritrea and so on, Essel Group ME’s oil, potash and iron mining businesses have proved to be financially sound investments. Plans for expansion are underway and this footprint will soon extend further across Africa.

Not content with its success in these areas, the group’s interests have since expanded into the areas of trading, international logistics, food security and relief and education and learning.