Contact Center - Team Lead

IDP Education is hiring for Contact Center - Team Lead at Egypt

•    Align to Country’s Web lead Generation and qualification targets.
•    Manage day to day operations of the in-office call centre.
•    Adhere to the defined TAT and quality calling to all leads generated through all the channels.
•    Closely monitor progress of qualified lead numbers, calls made, appointments scheduled and student walk-ins
•    Identify opportunity areas to continuously improve lead conversions
•    Measure & report call centre & agent performance – daily, weekly & monthly basis
•    Manage other IDP communication touch points – SMS & E-mails etc.
•    Manage & motivate the tele-caller team
•    Be collaborative, team player & positive contributor to the region leadership team
•    Call Quality compliance as per the defined parameters.
•    Completing Adhoc tasks or campaigns as required by the Contact Centre.

Requirements
•    Minimum 3 to 4 years’ sales or customer service experience.
•    Proved sales experience preferred.
•    Experience in an online environment is highly desirable
•    Experience in using CRM system
•    Experience working in the Education sector
•    Experience working in a sales environment
•    Experience in making outbound calls to customers

About the Company
IDP Education is a world leader in international student placement services. Our global network of 89 offices helps students from 30 countries to study in Australia, Canada, New Zealand, the USA and the UK.

IDP Education Ltd is an ASX listed company that is 50% owned by 38 Australian universities. For more than 45 years, IDP Education has played a major role in international education.

IDP Education is also a proud co-owner of IELTS (International English Language Testing System). IELTS is jointly owned by British Council, IDP: IELTS Australia and Cambridge English Language Assessment. Since its launch in 1989, IELTS has become the world’s most popular high-stakes English language proficiency test.