Specialist - Merchant Partnerships

JOB PURPOSE:
•    To establish successful merchant partnerships, source exclusive/special offers from merchants and promote to ADCB customers in order to enable optimization of costs.
•    Establish new merchant partnerships and manage existing merchant partners to source special (and exclusive to ADCB) offers in accordance with standards of the bank and as agreed with product and segment teams in order to obtain the most competitive deal and optimise costs for ADCB
•    Renew and periodically review/analyse existing merchant partnerships, offers sourced and conversions done in order to ensure offers are consistently competitive
•    Monitor current merchant partnerships in order to report the outcome/update the product teams.
•    Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
•    Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance.
•    Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Requirements
•    At least 2 years of experience in merchant partnerships/loyalty programmes
•    Knowledge of chip based loyalty programmes and technology
•    Planning, analytical and time management skills
•    Negotiation skills

About the Company
Founded in 1985, ADCB employs more than 4,000 staff from 62 nationalities, serving over 600,000 retail customers, and approximately 50,000 corporate and SME clients. The bank operates in 48 branches, 4 pay offices, 2 branches in India, 1 branch in Jersey and a representative office in London. By the end of March 2015, the total assets of ADCB amounted to AED 207 billion.

ADCB is a full-service commercial bank that offers a wide range of products and services including retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency derivatives, Islamic products, project finance and property management services.

ADCB is 58.08% owned by Abu Dhabi Investment Council, the investment arm of the Government of Abu Dhabi. The banks shares are traded on the Abu Dhabi Securities Exchange. By the end of March 2015, excluding treasury shares, ADCBs market capitalization was AED 34 bn .